Placing an order with Giftley is simple and straightforward:

1. Browse our website: Explore our curated selection of gift boxes and products.

2. Select your items: Click on the product you wish to purchase to view more details.

3. Add to cart: Choose any customization options available (if applicable), select the quantity, and click "Add to Cart."

4. Review your cart: Once you have finished shopping, review the items in your cart to ensure everything is correct.

5. Proceed to checkout: Click on "Checkout" to enter your shipping details and select your preferred payment method.

6. Complete your purchase: Review your order summary one last time and click "Place Order" to finalize your purchase.

7. Confirmation: You will receive an email confirmation with your order details shortly after placing your order.

If you encounter any issues or have questions during the ordering process, feel free to reach out to our customer support team for assistance.

Creating an Account:

1. Sign up: Click on "Sign Up" or "Create Account" located at the top right corner of the page.

2. Enter your details: Fill out the required fields such as your name, email address, and a secure password.

3. Submit: Click "Create Account" to complete the registration process.

4. Confirmation: You'll receive a confirmation email shortly after. Click on the verification link provided to activate your account.

Managing Your Account:

1. Log in: Click on "Log In" at the top right corner of the page.

2. Access your account: Once logged in, you can update personal information, manage addresses, view order history, and track current orders.

3. Edit details: Navigate to relevant sections like "Account details" or "Addresses" to make changes.

4. Save changes: Remember to save any updates to ensure they're applied.

For any assistance with creating or managing your account, our customer support team is available to help.

We accept returns only in the following circumstances:

• Damaged Items: If your item arrives damaged, please contact us within 14 days of receipt. We will provide instructions on returning the damaged item for a refund or replacement.

• Partial Delivery: In the rare event of a partial delivery where items are missing, please notify us promptly. We will expedite the shipment of the missing items to complete your order at no additional cost.

• Incorrect Items: If you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be sent to you or provide a refund upon return of the incorrect item.

For all return inquiries, please reach out to our customer support team at support@giftley.co.uk. We are committed to ensuring your satisfaction with every purchase from Giftley.

At Giftley, we endeavor to maintain a well-stocked inventory to meet your gifting needs. While we strive to keep popular items available, if an item is currently marked as “out of stock,” we recommend:

1. Check back: Our inventory is regularly updated, so the item may become available again in the future.

2. Explore alternatives: Discover similar products or browse our curated collections for alternative gift ideas.

You can reach our dedicated customer support team at Giftley through the following channels:

1. Email: For any inquiries or assistance, please email us at support@giftley.co.uk. We strive to respond promptly to all emails during our business hours.

2. Contact Form: Fill out the contact form located to the right of this FAQ section on our website. Simply provide your details and message, and we'll get back to you as soon as possible.

Our team is committed to providing excellent service and ensuring your experience with Giftley is exceptional.